Fractional AV: Core Concept
A flexible, simplified alternative to full managed services. Fractional AV allows organizations to:
- Gain AV support without committing to a full-time resource or a comprehensive managed services agreement.
- "Staff Augmentation with Structure": AV expertise that scales with need.
- You own and control it based on the gaps you need to fill.
- Avoid the complexity, expense, and internal red tape of outsourcing or hiring full-time.
- Hire us part-time.
What It Is (Modular, Simplified Support)
With Fractional AV, your rooms work the way they should without the burden of full-time hiring or complex service agreements. Get faster response times, proactive upkeep, and peace of mind knowing your AV systems are being monitored and supported by experienced pros.
What It Is (Modular, Simplified Support)
With Fractional AV, your rooms work the way they should without the burden of full-time hiring or complex service agreements. Get faster response times, proactive upkeep, and peace of mind knowing your AV systems are being monitored and supported by experienced pros.
A modular, “build-your-own” AV support model - clients tailor services to their unique needs using a flexible menu of options.
A modular support model that grows with your needs - no more, no less than what fits your AV strategy.
Includes a mix of AV software tools, remote monitoring, and part-time engineering resources.
Can include on-site visits, proactive maintenance, help desk support, or break/fix services, based on geography and need.
Think of it like fractional staffing for AV: Your part-time AV tech or engineer, available remotely or locally.
Ideal Use Cases / Target Clients
Room-Rich, Staff-Poor
For organizations with 20+ rooms and no dedicated AV team.
Fractional Needs, Full-Time Hurdles
When hiring full-time AV support isn’t feasible — but the need is real.
No AV? No Problem.
We fill the gap when there’s no in-house audio-visual expertise.
IT Teams at Capacity
Support for internal IT teams stretched thin or lacking AV specialization.
From Projects to Partnership
Already working with IDS? Let’s extend the relationship with flexible support.
High-Stakes Environments
For industries where downtime is costly — like legal, healthcare, and government.
Positioning vs. Full Managed Services
Tell us what you want to build vs. here’s everything:
Full Managed Services
Fractional AV
Differentiators & Selling Points
Without our expert AV support, your business risks frequent disruptions, prolonged downtime, and frustrating technical issues. Not having a qualified and reliable AV support team can lead to decreased productivity, missed opportunities, and a negative impact on your bottom line.
Choosing IDS ensures you receive what is needed and expected when you hear the word support, allowing you to focus on your core business.
Customizable
Clients only pay for what they need.
Relatable model
Mirrors staff augmentation — a concept many organizations already use.
Cost-effective
Ideal for teams that need help but can’t justify a full-time AV role.
Ownership + Simplicity:
The client retains oversight/control without taking on everything internally.
Path to Growth
A starter model that can evolve into full managed services as needs increase.
Why IDS is Your Trusted AV Support Partner
At IDS, we don’t just offer AV support; we provide a partnership built on trust, expertise, and genuine care. Our team’s dedication to your success is uncommon in the industry, making us the ideal choice for all your AV needs. We are extremely selective about the individuals we work with and allow on our job sites, ensuring that our team is always of the highest quality and professionalism. This level of care and attention to detail enables us to deliver services equivalent to or exceeding those of in-house IT teams, allowing your IT staff to focus on their core responsibilities while we handle the AV needs.
Industries We Serve
Our AV support solutions cater to various industries, providing specific recommendations and support types:
Enterprise
Scalable solutions for businesses and corporations of every size.
Government
Secure and reliable AV systems for public sector organizations.
Healthcare
Specialized support for telehealth and medical AV systems.
Education
AV support for classrooms, lecture halls, and remote learning.
Care is at the Core of Everything We Do
When you call our Customer Care Center you’re speaking to someone who genuinely wants to help resolve your issues.
Personalized Support
Each call is handled with diligence and attention, ensuring your concerns are understood and addressed.
Reactive Support
Our call center is always ready to take your calls and provide immediate assistance and troubleshooting for any AV problems.
Ongoing Technical Support
We provide continuous support options to keep your systems running smoothly.
Meet our dedicated Customer Care Center team
Meet the talented individuals who make it all possible.
Flexible AV Support Services
With IDS, you're not just getting technical assistance; you're partnering with a team that genuinely cares about your success and is committed to delivering flexible services that suits your needs and budget:
Remote Support
Quick and efficient assistance from our expert technicians.
On-Site Support
Hands-on technical support from our skilled engineers at your location.
Maintenance & Monitoring
Regular system checks and monitoring to prevent issues before they occur.
Go Live & Training Support
Helping clients transition to new AV setups, demonstrating functionality, ensuring ease of use.
Software Maintenance
Keep up to date with updates, upgrades, and remote installations.
Hardware Warranty
Unlimited repairs and part replacement coverage with all hardware.
Support Plans
Designed to be an extension of your team, our dedicated U.S.-based Customer Care Center (CCC) goes beyond your typical help desk to include full-service technical and ongoing support.
Option 1: Business hours
Option 2: 24 x 7 x 365
Get StartedOption 1: Business hours
Option 2 24 x 7 x 365
Get StartedFAQs
Find answers to frequently asked questions about our AV support service.
AV support services encompass a range of activities designed to maintain and optimize your AV systems. These include troubleshooting technical issues, providing ongoing maintenance, and proactive monitoring. The goal is to ensure your AV infrastructure always operates at peak performance.
When choosing an AV support provider, consider their experience, range of services, response times, customer testimonials, and whether they offer personalized support tailored to your specific needs.
Industries such as government, enterprise, education, and healthcare benefit significantly from AV support services due to their complex AV needs and the importance of reliable and secure AV systems.
Regular maintenance should be scheduled at least quarterly, though the frequency may vary depending on the complexity and usage of your AV systems. Proactive maintenance helps prevent issues and ensures optimal performance.
AV support services can cover a wide range of equipment, including projectors, displays, microphones, speakers, video conferencing systems, control systems, and networked AV devices.
To ensure AV system security, work with your AV support provider to implement best practices such as regular software updates, secure network configurations, and compliance with industry security standards.
Effective AV support improves the user experience by ensuring systems are reliable, easy to use, and tailored to meet your organization's specific needs. This reduces frustration and enhances productivity.
Our Customer Care Center is available for remote troubleshooting via phone and email for immediate inquiries, and we typically respond with same-day or next-day service for on-site requests, a rarity in the industry. This commitment to quick and effective support truly sets us apart.
We offer tailored training sessions and ongoing support to ensure effective use of your AV systems.
Yes, we customize AV support plans to meet your organization's unique requirements, ensuring optimal system performance and reliability.