We all rely on hardware and software to live our daily lives, but anyone who has ever owned or operated a smartphone will tell you that it does not work flawlessly 100% of the time. Technology failures are frustrating in the best of circumstances, but in a healthcare environment technology failure can be downright dangerous.
During the COVID-19 pandemic telehealth took the healthcare industry by storm. Hospitals and care facilities across the nation rushed to set up remote appointments so that care could continue without undue risk of exposure. As a telehealth integrator, IDS has interfaced with hundreds of hospitals across the nation. We found that while most facilities prioritize ease-of-use, security when it comes to choosing a telehealth vendor, 24×7 telehealth support is often overlooked.
The Problem with Telehealth Support
The problem with telehealth support is that it differs by vendor. A telehealth software platform may offer email-only support, but the camera doctors use to connect to patients may only provide phone support. Also, will an end user be able to tell whether a broken camera connection is due to a software or hardware issue? It can be challenging to know who to contact when, and how that contact should be initiated. Additionally, healthcare is not a 9-5 business. Emergencies happen around the clock and in a lot of cases, a facility simply cannot reasonably wait until their vendor’s open for business for support.
IDS as a Solution
IDS saw the discrepancy between telehealth support offerings and end-user support needs and built a solution to bridge that gap. IDS offers telehealth help desk support around the clock. Our team is familiar with every major telehealth hardware and software provider in the industry, and we can trouble-shoot nearly any issue. No matter what the problem is, what time of day it is, or which vendor your facility relies on, IDS can help. Our support line goes above and beyond what individual vendors can offer.
IDS Support Features
- 24x7x365 phone support. When you call IDS, you get a knowledgeable representative on the phone right away.
- Experts in a variety of equipment and platforms.
- Your facility can dictate who can call. We will help anyone from the end user up to solution administration.
- A first-call solution mindset. We will do everything we can to resolve your problem with just one phone call.
If you are interested in using IDS for 24x7x365 telehealth support, fill out the form on our contact us page now.