The State of California Franchise Tax Board
(FTB) is a state government agency responsible
for administering California’s State tax
programs. The central office for FTB is located
in Sacramento, but there are several field
offices throughout the state in addition to out
of state offices in New York City, Houston and
Alfredo Cervantes, Project Manager at FTB,
was tasked with making a change to the
department’s video conferencing solution. “We
have had video conferencing capabilities for a
long time but always used a third-party vendor.
We were ready to bring the solution in-house
and host it ourselves,” explained Alfredo.