Managed Services
Ensure your investments are safe with warranties, maintenance,
and support packages created to maximize system availability.
maintain & protect your investments
Our Managed Services are a suite of hardware and software support services, along with a completely US-based Customer Support team that allow your organizations to easily deploy, use and scale telehealth and video conferencing solutions.
Customer Support
Remote help with training, information requests and troubleshooting.
Software Maintenance
Keep up-to-date with updates, upgrades and remote installations.
Hardware Warranty
Unlimited repairs and part replacement coverage with all hardware.
Maintenance & Support Packages
| Bronze | Silver | Gold | Gold Plus | Platinum | Platinum Plus | |
|---|---|---|---|---|---|---|
| Customer Support* |
Included | Included | Included | Included | Included | Included |
| Software Maintenance | Updates Only | Updates & Upgrades |
Updates Only | Updates & Upgrades |
||
| Hardware Warranty** | Manufacturer Only |
IDS Standard | IDS Standard | IDS Standard | IDS Advanced | IDS Advanced |
** Available to add on-site engineering support.
Services
Designed to proactively monitor, protect and optimize your technology investments.
Remote Access & Troubleshooting
Certified engineers can remotely access telehealth carts to troubleshoot, diagnosis, and repair issues. Regular updates and upgrades are also performed.
Proactive Monitoring & Alerts
Proactive monitoring for network status or network related changes, device connectivity, software versioning, security, data/voice/video traffic, and much more.
Security & Hardened Configurations
Carts and devices are configured with fierce security in mind to reduce risk and verify traffic routes to only preapproved destinations.
